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True Alignment

Linking Company Culture with Customer Needs for Extraordinary Results

ebook
1 of 1 copy available
1 of 1 copy available

It cannot be overemphasized how important it is for leaders to ensure the company's mission is manifested in the roles, expectations, and goals of every member of the organization.

Companies live or die based on their ability to communicate and deliver on the promise their brand makes to its customers. But if that message is varied, or added to, or even unknown by a single member of the team, the resulting inefficiency, conflict, and disengagement will cripple a company's ability to provide value to its customers.

True Alignment reveals the blueprint for businesses of all types and sizes for creating a company culture where everyone is aligned to the vision and strategy behind the brand intention and responsible for living out the brand promise. You will learn how to:

  • Decipher customer expectations
  • Define the brand as a solution to the customer's needs
  • Turn the unique selling proposition into the mission
  • And much more
  • You can replace the tires on a car, but if you don't fix the alignment, you still won't drive straight. The same goes for your company. Nothing else matters until the entire organization is aligned.

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      • Publisher's Weekly

        October 28, 2013
        Speaker and executive coach Papke has written a small book that make two big claims for being first: “the first time a comprehensive framework is provided for exploring in a simple way how we all participate in the art of business” and “the first book to provide a measurable and observable approach to aligning the customer to a company’s culture and what makes this distinctive relationship work.” Papke’s approach, The Business Code™, is based on four prongs: the customer, brand intention, culture, and leadership. Though Papke’s thoughts on working through brand recipes—the nitty-gritty of what you want to promise your customer, through goods or services—are solid, more in-depth explorations of customer acquisition and retention, team alignment with a company’s higher goals, aligning cultures, and effective alignment actions simply parrot existing wisdom. The book is a respectable try, but trademarking a commonly understood business need like alignment does not turn it into a revolution.

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    • Kindle Book
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    • English

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