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Title details for When Fish Fly by John Yokoyama - Available

When Fish Fly

Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market

by John Yokoyama
Joseph Michelli Ph.D
Audiobook
1 of 1 copy available
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1 of 1 copy available
In this revealing business advice audiobook, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision. Here for the first time, owner John Yokoyama explains in his own words just how he transformed his business into a workplace that is renowned worldwide.
WHEN FISH FLY offers Yokoyama's cohesive strategy for achieving world-famous results for owners, managers, and front-line workers alike. Once you understand the generative principles behind the World Famous Pike Place Fish Market, you too can develop a culture that leads to excellent employee morale and legendary customer service.

  • Creators

  • Publisher

  • Release date

    April 29, 2004

  • Formats

    • OverDrive Listen audiobook

      • ISBN: 9781415953709
      • File size: 126103 KB
      • Duration: 04:22:42

  • Languages

    • English

  • Reviews

    • AudioFile Magazine
      A Seattle fish market is the setting for some powerful lessons on company culture. The authors describe how it's important to have a mission that goes beyond higher sales. Though the work is hard, team members at Pike Place Fish learn values, mental tools, and specific verbal techniques that support their goal--to improve the lives of everyone they meet. Helping society may sound like a reach for people throwing fish, but the coaching and outreach programs described here really help team members stay committed and energized. Read with calm enthusiasm by Michael Prichard, the story of this company's culture will benefit business owners who want to develop their members and do some good in the world. T.W. (c) AudioFile 2005, Portland, Maine
    • AudioFile Magazine
      After a brush with bankruptcy, the owner of a Seattle fish market transformed his business into a workplace that respects workers and makes a difference in the lives of everyone the staff contacts. The story of this transformation made the small company world-famous and spawned bestselling books, audios, and videos. The text is marvelously rendered by Kevin Gray, who manages to keep the threads of the inspiring tale pulled together in spite of an abridgment that feels truncated. That aside, the two-hour recording is a great lesson on small-group leadership, a compact guide to organizational change that all business owners should hear on a regular basis. T.W. (c) AudioFile 2005, Portland, Maine
    • Publisher's Weekly

      August 2, 2004
      By empowering his employees, helping them buy in to his business vision and encouraging an intense commitment to customer service, Yokoyama turned a struggling Seattle fish market--with many unhappy employees--into the World Famous Pike Place Fish Market. Now"it would be difficult to find any retail store in America that makes more money per square foot of retail space," Yokoyama writes;"we haven't had a full-time employee leave within the past five years." In this volume, which liberally employs fishing metaphors, Yokoyama and Michelli (Humor, Play and Laughter) share lessons and concepts that apply to a wide variety of business ventures. They offer advice for instilling passion in employees, thinking outside the profit box and striving to reach out to the community and customers, solving problems effectively and with a view to improvement, and realizing as goals are achieved, that"the process never ends. The game is simply played at a higher level with time." Well-placed quotes from such luminaries as Nelson Mandela and Woodrow Wilson enhance the book's inspirational, if idealistic, messages.

Formats

  • OverDrive Listen audiobook

subjects

Languages

  • English

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